Contact

Q: How long until my order is shipped out? 

A: Anywhere from 1-3 weeks. Processing time varies so sometimes the full estimated 3 weeks may be required to process your order :) If you want your order to be shipped out sooner, you can purchase the “Rush My Order” listing for guaranteed 1-2 day processing 💕 Please keep in mind that I am also a full time college student and have a high order volume so I am doing my best to balance everything ⸜(｡˃ ᵕ ˂ )⸝♡

Q: Do you offer free shipping? 

A: For order $150 or over, you get automatic free shipping or use the code FREESHIP during checkout! Free shipping only available within the United States

Q: Can I add things to my order even after I’ve checked out?

A: Yes! If you want to add more items onto an existing order, you can use the code ADDON during checkout. This will allow you to add items to your order without having to pay for shipping again. Everything will be shipped together in the same box. If code is used on an order without an existing order, I will reach out to arrange payment for shipping or cancel the order. 

Q: I already made an order, can I still add on Rushed Shipping?

A: Yes! The "Rush My Shipping" can be purchased at any point. Your order will be dropped off within 1-2 days of the listing being purchased. 

Q: I have not received a tracking number. Where can I find that? 

A: You should receive an email with tracking information once your order has been dropped off (within that 1-3 weeks)! Check your spam folder in case it went there. You can also reach out to me and I can resend the email!

Q: How long until my order is delivered?

A: After your order is dropped off at the post office, you will be provided a tracking number. Allow up to 24 hours for shipping information to be updated by post office. Gaias Wellness does not have any control over shipping times once the package is in the hands of a shipping company. Generally, shipping times vary from 2-14 days (within the U.S.) depending on your location. For out of country orders, delivery time may vary from 1-6 weeks

Q: Do you take payment plans?

A: Yes! I offer Shop Pay, Paypal payment plans, Afterpay, and Affirm

Q: Can I cancel/return my order?

A: Your order is only eligible for cancelation/refund before it is sent out. After the order is processed and sent out, it can no longer be canceled or returned. This does NOT apply to Open Boxes. If you start an Open Box, your order is no longer eligible for cancelation and must be committed to. This is due to the time, space, and resources required to store the order till you decide to have it shipped out

Q: I have a question, how do I contact you?

A: Click the 3 bars towards the top of the page and you will see "contact" :) Fill out the form and ask away! Additionally, you can also contact me by emailing gaiaswellnesscenter@gmail.com

Q: What if I entered my shipping address wrong?

A: Message me so I can fix the shipping before I send it out. If the package has already been shipped out with the wrong address, it will be returned to Gaias Wellness. It is the responsibility of the customer to repay the shipping fee to have it redelivered.

Q: Where are you located?

A: I ship from Los Angeles, California 

Q: What if my crystal arrives broken? 

A: All pieces are packaged with care and caution. Gaia's Wellness is not responsible for any lost, misplaced, stolen, or damaged packages as after it is dropped off, it is the responsibility of the shipping company. Please contact USPS to start a claim.

Q: Do you ship outside of the United States?

A: Yes! International shipping starts at $20 and increases based on weight and distance. Please message me if you would like to receive a shipping quote. If you do not see your country listed during check out, please reach out through my contact form and I will add your country to our ship list. Shipping outside of the U.S. is significantly higher due to external economic factors. Gaia's Wellness is not responsible for the difference in international shipping rates. Taxes/fees/tariffs may apply depending on which country you are in. These taxes are imposed by the government of the country and are not associated with Gaias Wellness. We have no control over these taxes and are not responsible for paying them. Please check if your country imposes a tax on packages from the U.S. and budget accordingly. The customer is responsible for any import duties, taxes, and charges upon the packages arrival in the destination country.  

Q: What is an Open Box?

A: An open box means you pay for your pieces now and then I will hold onto them for you until you decide to have them shipped out. You will not have to pay for shipping until you are ready to close your order. In the case that your ending total is over $150, you will receive free shipping! In short, its a great way to save on shipping costs and add items from various restocks! Use code OPENBOX during checkout to indicate you would like this option. When you are ready to close your box, please either leave a note during checkout or email me. Open Boxes are not eligible for cancelation/refund before they are shipped. This is due to the time, space, and resources required to store the order. Please refer to our cancelation policy for more information