Contact

Q: How long until my order is shipped out? 

A: Anywhere from 2-20 days. With the holidays and increased orders, processing time varies :) If you want your order to be shipped out sooner, you can purchase the “Rush My Order” listing for guaranteed 1-2 processing 💕 Also note that I am a full time college student so processing times vary according to my workload!

Q: I have not received a tracking number. Where can I find that? 

A: You should receive an email with tracking information once your order has been dropped off (within that 2-20 days)! Check your spam folder in case it went there. You can also reach out to me and I can resend the email!

Q: How long until my order is delivered?

A: After your order is dropped off at the post office, you will be provided a tracking number. Allow up to 24 hrs for shipping information to be updated by post office. Shipping times vary from 2-14 days depending on your location.

Q: Do you take payment plans?

A: Yes! I offer Shop Pay, Paypal payment plans, Afterpay, and Affirm

Q: Can I cancel/return my order?

A: Your order is only eligible for cancelation/refund before it is sent out. After the order is processed and sent out, it can no longer be canceled

Q: I have a question, how do I contact you?

A: Scroll to the bottom of this page and you'll find my contact form :)

Q: What if I entered my shipping address wrong?

A: Message me so I can fix the shipping before I send it out. If the package has already been shipped out with the wrong address, it will be returned to Gaias Wellness. It is the responsibility of the customer to repay the shipping fee to get it redelivered.

Q: Where are you located?

A: I ship from San Francisco, California 

Q: What if my crystal arrives broken? 

A: All pieces are packaged with care and caution. Gaia's Wellness is not responsible for any lost, misplaced, stolen, or damaged packages as after it is dropped off, it is the responsibility of the shipping company. Please contact USPS to start a claim.

Q: Do you ship outside of the United States?

A: Yes! International shipping starts at $20 and increases based on weight and distance. Please message me if you would like to receive a shipping quote. Shipping outside of the U.S. is significantly higher due to external economic factors. Gaias Wellness is not responsible for the differences in international shipping rates.