FAQ + Livesale FAQ
Q: How long until my order is shipped out?
A: Anywhere from 2-20 days. With the holidays and increased orders, processing time varies :) If you want your order to be shipped out sooner, you can purchase the “Rush My Order” listing for guaranteed 1-2 processing 💕 Also note that I am a full time college student so processing times vary according to my workload!
Q: I have not received a tracking number. Where can I find that?
A: You should receive an email with tracking information once your order has been dropped off (within that 2-20 days)! Check your spam folder in case it went there. You can also reach out to me and I can resend the email!
Q: How long until my order is delivered?
A: After your order is dropped off at the post office, you will be provided a tracking number. Allow up to 24 hrs for shipping information to be updated by post office. Shipping times vary from 2-14 days depending on your location.
Q: Do you take payment plans?
A: Yes! I offer Shop Pay, Paypal payment plans, Afterpay, and Affirm
Q: Can I cancel/return my order?
A: Your order is only eligible for cancelation/refund before it is sent out. After the order is processed and sent out, it can no longer be canceled
Q: I have a question, how do I contact you?
A: Click the 3 bars towards the top of the page and you will see "contact" :) Fill out the form and ask away!
Q: What if I entered my shipping address wrong?
A: Message me so I can fix the shipping before I send it out. If the package has already been shipped out with the wrong address, it will be returned to Gaias Wellness. It is the responsibility of the customer to repay the shipping fee to get it redelivered.
Q: Where are you located?
A: I ship from San Francisco, California
Q: What if my crystal arrives broken?
A: All pieces are packaged with care and caution. Gaia's Wellness is not responsible for any lost, misplaced, stolen, or damaged packages as after it is dropped off, it is the responsibility of the shipping company. Please contact USPS to start a claim.
Q: Do you ship outside of the United States?
A: Yes! International shipping starts at $20 and increases based on weight and distance. Please message me if you would like to receive a shipping quote. Shipping outside of the U.S. is significantly higher due to external economic factors. Gaia's Wellness is not responsible for the difference in international shipping rates.
Q: How does this whole thing work?
A: On my TikTok live I show off new pieces that are for sale. If you are a new customer, you will need to pay the $10 deposit before claiming. Each piece has a number on a sticker which is the price. If there is an item you want, you type in the chat "claim + (insert #)". The first person on my screen to say claim gets the item. After the live ends, I will upload a listing under your TikTok username including a picture of your pieces and a description. You'll have 24 hours to checkout (so by Sunday night).
Q: Where do I find my listing?
A: There will be a section on my site listed as "livesale listings" and your pieces will be labeled under your TikTok username.
Q: What time is your livesale?
A: 4pm till 10pm PST on both Friday and Saturday!
Q: What's a livesale deposit?
A: A livesale deposit is a payment of $10 for new customers claiming items on my live! You will have to pay the $10 deposit before you're allowed to claim any other items. The $10 goes straight to you order and will be deducted from your total basket price. (ex: the items you claimed are $100, so at checkout you only need to pay $90 since you paid the $10 earlier). This is a 1 time fee for new customers to deter ghosters 💕 There are no refunds on this transaction
Q: What's an open basket?
A: An open basket means you pay for your pieces now and then I will hold onto them till my next livesale. You will not have to pay for shipping until you are ready to close your order. In the case that your ending total is over $150, you will receive free shipping! In short, its a great way to save on shipping costs! Use code OPENBOX during checkout to indicate you would like this option.
Q: How much is shipping?
A: Shipping ranges anywhere from $5-$10 depending on the weight of your items. Orders $150+ receive free shipping using code FREESHIP
Q: Can I put items I don't want anymore back?
A: I allow 1 put back! Claiming items and then putting them back can be damaging to my shop and takes items away from other customers. Please claim responsibly and keep track of your total as you go. I do understand that things come up though so I allow 1 put back if absolutely needed. All put backs MUST be made by Saturday night (after that, they will no longer be allowed).
Q: How long until my order ships?
A: anywhere from 2-20 days. I'm only one person packing anywhere from 60+ orders alone while also trying to manage college classes💕 I appreciate everyone's patience with me! :) I do offer 1-2 day processing for an extra fee. Find the listing labeled "Rush My Order" and add it to your cart for 1-2 day processing :)
Q: When will your next livesale be?
A: I normally do livesales about once a month! I typically do them the second Friday/Saturday of each month
Q: Do you take payment plans?
A: Yes! My shop now takes Shop Pay, Paypal payment plans, Afterpay, and Affirm!
Q: Oh no! I missed your live on Friday, when is the next one?
A: I always do 2 part livesales in case you miss one of the days 💕 I do the first part on Friday at 4pm PST and the second part on Saturday at 4pm PST
Q: Can I put my pieces on hold?
A: Depending on the circumstances, holds may be granted. Remember holds are the exception, not the expectation. if you set a date to pay you must uphold that agreement or risk breaking my trust + being blocked :( I do lives once a month so please take this time to save up for the live or refrain from claiming if you do not have the funds. Anyone who asks for a hold and exceeds the time frame without communication will be blocked and reported for ghosting!